Regulated products are not affected by the market rules but are subject to specific regulatory framework (Reference Offer), which is introduced by the competent public authority.

Colocation, LLU & SubLLU products are described at the Unbundling Reference Offer (RUO), published by the Hellenic Telecommunications & Posts Committee (Greek NRA).

RUO describes thoroughly all the order and fault management procedures of the main products and their supplementary services.

The difference between the two services lies at the point where the Telcos install their equipment.

Colocation oriented for LLU service, requires that the provider installs its equipment inside specially formed space situated within OTE Local Exchanges (Physical Colocation Service) or outside of the Local Exchanges (Remote Colocation).

Colocation oriented for SubLLU service on the other hand, requires that the Telco installs its equipment inside own cabinet, at close distance to OTE’s KV.

The difference between the two services lies at the demarcation point.

LLU service ends at the OTE’s Local Exchange, while the SubLLU service at the OTE’s KV.

Due to this difference, SubLLU service is fit to provide better service quality, although the provision conditions differ widely between the two access services.

Providers that foresee to be introduced into the LLU & SubLLU market, need to carry out a series of prerequisite actions, relevant to all OTE wholesale services’, (e.g. Service Agreement signing, access to WCRM OTE information systems and others) more information here.

Moreover, colocation services should be active at the regions of Telcos’ interest, according to the regulatory framework conditions and backhaul network for LLU & SubLLU data transfer, should be in service.

OTE WHOLESALE receives Colocation, LLU & SubLLU orders exclusively via WCRM LLU.

Service Level Agreements are defined in the RUO Reference Offer for the majority of order types and are handled based on the date of introduction in WCRM LLU.

Any questions related to LLU & SubLLU services, are submitted via specially configured tool in WCRM LLU, while for Colocation matters the mailing list dep_collocations@ote.gr is available.

OTE makes the most effort to maintain and optimize the copper network, over which LLU & subLLU services are provided.

However, given the nature of the network, faults happen and are announced to OTE per subscriber’s line, exclusively via the WCRM LLU on a 24-hour basis, 365 days a year. A Web Services API interface is also provided for communication with OTE’s WCRM LLU.

The sorts of faults, restoring procedures and relevant SLAs, are thoroughly described in RUO Reference Offer.

Any questions regarding fault announcements can be submitted via specially configured tool in WCRM LLU.

As far as Colocation is concerned and due to particularity of the service, fault announcement and follow up is conducted by Telcos' Help Desk on a 24-hour basis, 365 days a year.

Fault announcement is made by completing the Damage Report and sending it to Telcos' Help Desk (THD).

Every Telco receives invoices on a monthly basis for Colocation, LLU & SubLLU services.

In the invoices, all billing information is listed thoroughly, arranged by service line and type of order.

The RUO Reference Offer describes in depth all issues of invoice payments, related time restrictions and procedures, concerning wholesale services’ transactions.