When you face a problem with your customer services, you can use WCRM-LLU system not only to announce a fault, but also to monitor fault management as well.
There is also an API interface provided for fault management automation.
Can I order VPU services?
VPU service is not available for new activation requests, from 23/07/2023.
For active VPU services, the ability to manage fault requests, disconnections and VPU to VPU light migrations is still maintained
Is there any time commitment for VPU?
You can request VPU service termination for a customer, whenever you want.
Where can I find VPU prices?
Current VPU one-off and recurring fees are always announced at www.otewholesale.gr.
These fees are defined by local NRA on an annual basis.
VPU recurring fee applies from the day after delivery of the service regardless of the DSL modem installation at customer premises.
