Data Privacy Policy

The OTE Group considers the protection of your personal data particularly important and adheres to the principle of transparency regarding their processing. If you wish to be generally informed about the processing of your personal data by OTE, please read the text of the General Data Privacy Notice, which you can find here. With this notice, we would like to inform you specifically about the processing of your personal data when you use the website www.otewholesale.gr (hereinafter referred to as “the Website”).

1. What is the identity and contact information of the data controller?

The data controller is the company HELLENIC TELECOMMUNICATIONS ORGANIZATION S.A. (“OTE”), with its registered office in Marousi, Attica (99 Kifisias Ave.), and contact email: wholesale@ote.gr.

You have the right to submit a request to OTE in order to:

Receive information about the categories of your personal data that we process, the purposes of the processing, the recipients of such data, and the period of their retention.
Rectify your personal data in case of inaccurate data concerning you.
Erase your data.
Restrict the processing of your data.
Object to the processing of your data.
In addition, you have the right to lodge a written complaint with the competent supervisory authority for the protection of personal data, namely the Hellenic Data Protection Authority, 1-3 Kifisias Ave., 115 23 Athens, Greece, Tel.: +30 210 6475600, Email: contact@dpa.gr.

2. Who can you contact regarding the protection of your personal data?

For information regarding the protection of your personal data and for exercising your rights, you may send an email to wholesale@ote.gr with the subject line “Exercise of Personal Data Rights.”

3. What categories of personal data do we collect and process, and for what purpose?

For the provision of services through the Website, we collect and/or process the following data:

Data that you fill in through the contact form, such as (indicatively) full name, email address, telephone number, and company.

4. For how long do we retain your personal data?

OTE retains your personal data, as described in section 3 above, for a period of 12 months.

5. What are your rights as a user regarding the processing of your personal data?

You have the right to submit a request to OTE in order to:

Receive information about the categories of your personal data that we process, the purposes of the processing, the recipients of such data, and the period of their retention.
Rectify your personal data in case of inaccurate data concerning you.
Erase your data.
Restrict the processing of your data.
Object to the processing of your data.
In addition, you have the right to lodge a written complaint with the competent supervisory authority for the protection of personal data, namely the Hellenic Data Protection Authority, 1-3 Kifisias Ave., 115 23 Athens, Greece, Tel.: +30 210 6475600, Email: contact@dpa.gr.

6. What measures are applied to protect your personal data?

OTE applies appropriate organizational and technical measures to ensure the security of data and to protect them from accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and any other form of unlawful processing.

More information on this subject can be found in the General Data Privacy Notice.

7. What trackers (cookies and similar technologies) are used on the Website?

We use cookies and similar technologies on our Website to store, retrieve, and process information on your device. This allows us to improve your browsing experience, analyze website traffic, and display content and advertisements relevant to your interests. For this purpose, user profiles are created per website and device. Our partners also use these technologies.

The processing of data collected through trackers is carried out as follows:

For the category “Necessary and Functionality” – Legal Basis: Performance of Contract
For the remaining categories of trackers – Legal Basis: Consent

More information about the categories of trackers can be found in the Website’s footer under the link “Cookie Settings”, while a detailed list of trackers and their partner-recipients is available in the section “List of partners/recipients and trackers used on the Website” of this notice.

List of partners/recipients and trackers used on the Website

Partner – data recipient	Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland
Purpose of processing	Necessary and functionality
Service	Google Tag Manager
Purpose of processing	Addition and management of tracker scripts on the website. It monitors the user’s choices in the tracker categories and activates, based on the user’s consent, the respective trackers.
Responsibilities	OTE S.A. is responsible for data protection. Google Ireland Ltd. acts on behalf of OTE S.A.
Data processed	User choices regarding tracker consent
Storage period	Session
Processing in third countries	_
Transfers under appropriate safeguards / Exceptions	_

Partner – data recipient	OTE S.A., 99 Kifisias Ave., 15124 Marousi
Purpose of processing	Necessary and functionality
Service	Tracker consent management
Purpose of processing	The Cookie_Consent_Set is used to store your choices regarding tracker consent.
Responsibilities	ΟΤΕ S.A.
Data processed	User choices regarding tracker consent
Storage period	3 months
Processing in third countries	_
Transfers under appropriate safeguards / Exceptions	_

Partner – data recipient	Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.
Purpose of processing	Performance (for OTE S.A. purposes)
Service	Google Analytics
Purpose of processing	Google Analytics collects data from websites to generate reports providing business insights, e.g. how many users visited a page or purchased a product. Google Analytics uses a JavaScript measurement code added to the pages of the digital service to collect pseudonymous information about how users interact with a page.
Responsibilities	OTE S.A. is responsible for data protection. Google Ireland Ltd. acts on behalf of OTE S.A.
Data processed	User count statistics, session statistics, approximate geographic location, browser and device information, interactions (events) with the website such as pages visited, files downloaded, age, gender, interests.
Storage period	The user-level data retention period is 14 months. The event data retention period is 26 months. The data retention period for age, gender, and interests is 2 months.
Processing in third countries	Your online usage data is processed in Argentaina, Israel, Japan, Canada, New Zealand, Switzerland, the United States of America, and the United Kingdom. The European Commission has issued an adequacy decision for these countries (see link). Based on your consent, your online usage data will also be processed in the following non-secure third countries: Australia, Brazil, Chile, India, Kenya, Colombia, Malaysia, Mexico, Peru, the Philippines, Singapore, South Africa, Taiwan, Turkey, and the United Arab Emirates. There is no adequacy decision from the European Commission for these countries. OTE S.A. therefore cannot ensure that the European level of data protection is maintained for these data processing operations. It cannot be excluded that local authorities may have access to your online usage data or that the exercise of your data subject rights may be limited or excluded.
Transfers under appropriate safeguards / Exceptions	EU adequacy decision, or – Standard Contractual Clauses (SCC) with TIA, or – Consent under Article 49 of the GDPR.