To be an OTE Wholesale customer, you can easily send an e-mail request at wholesale@ote.gr, or send your request by letter to OTE's National Wholesale Division.
More specifically, to complete your membership in OTE Telecommunication Provider customer list you will need to Submit your Company Legalization Documents, as well as the EETT Licensing.
At the address below Send Request Details and Related Documents:
National Wholesale
Address: 99 Kifisias Avenue
Postal Code:15124 Maroussi
General Authorization from the Greek National Regulatory Authority (EETT) are required to join OTE's Wholesale clientele.
1. Legal Documents for Telecommunications Providers based in Greece.
-The Company's Articles of Association and its possible amendments for the confirmation of its lawful representation
-Certification issued by Generaland its amendments
-Commercial Registry (G.E.MI.) for the publication of the Articles of Association
-Minutes of the Company’s Management Board (for SA), legally published, for the lawful representation and authorization of legal representatives for the signing of the contracts
-Certification issued by General Commercial Registry (G.E.MI.) regarding dissolution or/and modification in the company's activities
-Unified Certificate of the relevant Court of First Instance (for all companies)
-Certificate for commencement of the Company’s operation by the relevant tax office
-Copy of the General Authorization from the Greek National Regulatory Authority (EETT)
2. Legal Documents for Telecommunications Providers based in a Member State of the European Union – except Greece)
Legal entities / Natural persons based / residing in a Member State of the European Union – except Greece
(i) Legal entities:
-Legal documents certifying the incorporation and representation of the foreign legal entity accompanied by apostille and an official translation in the Greek language.
-Legal documents regarding the appointment of a representative in Greece and a solemn declaration by the representative accepting his/her obligations.
-The representative must be a resident of Greece and be familiar with the Greek language.
-Copy of ID card or passport of the –authorized representative.
(ii) Natural persons:
-ID card or passport
-Certificate of commence business by the relevant tax authority.
-Authorization of the natural person regarding the appointment of a representative in Greece and a solemn declaration by the representative accepting his/her obligations. The representative must be a resident of Greece and be familiar with the Greek language.
-Copy of ID card or passport of the representative
To begin with, you must be a licensed telecommunications provider.
Next, you will need to contact OTE Wholesale to be registered as an OTE Wholesale customer.
Once your registration is complete, you will sign the Wholesale Local Access Reference Offer agreement.
After completing these steps, you can submit and track your VPU FTTH orders and connections through the WCRM-LLU system.
An API interface is also available to support automated order management.
There is a VPU FTTH availability tool in WCRM-LLU system.
You can find out if VPU FTTH is available at the address of your customer premises by using this tool.
VPU FTTH is provided at specific addresses announced to every Telco according to the VLU Product Specifications defined by local NRA.
Detailed list of the districts where VPU FTTH is currently available is announced through WCRM-LLU system.
It depends on whether the building has already optical infrastructure or not.
There is an SLA for every phase of VPU FTTH implementation that includes optical infrastructure construction.
You can find more details in Wholesale Local Access Reference Offer.
When you enter the appropriate customers details and before you place the order, WCRM LLU will indicate optical infrastructure connectivity up to the demarcation point.
You can use this information to estimate the time needed for VPU FTTH implementation.
Of course, you must order an O.K.SY.A./SY.ME.F.S. (DSLAM flavor only) supplementary service at the central Exchanges collecting traffic from one or more OLTs that provide VPU FTTH services.
There is a time commitment for two (2) months period.
Afterwards you can terminate VPU FTTH service for a customer whenever you want.
The appropriate technical solution is decided per case after a site survey conducted by OTE technical experts, considering the special features of the building to construct internal optical cabling to every floor (to ensure that FTTH will be available to all tenants in the future).
When you face a problem with your customer services, you can use WCRM LLU system not only to announce a fault, but also to monitor fault management as well.
A Web Services API interface is also provided for communication with OTE’s WCRM LLU.
For start you must be a licensed Telco.
Then you must contact OTE Wholesale to register as an OTE Wholesale client. Afterwards you must sign Wholesale Local & Central Access Reference Offer contracts.
If you have followed all the steps described above, you can apply and monitor your VPU light orders & connections through WCRM-LLU system.
There is also an API interface provided for order management automation.
You must sign Wholesale Local & Central Access Reference Offer contracts.
Moreover you have to order an O.K.SY.A. or SY.ME.F.S. supplementary service at the central Exchanges collecting DSL traffic from one or more DSLAMs that provide VPU light services.
VPU light service availability is announced through WCRM-DSL system.
You can request VPU light service termination for a customer, whenever you want.
Services are charged according to the current applicable OTE price list, as published on the website www.otewholesale.gr.
Each provider receives monthly invoices, which include detailed billing information per connection and type of request. The regulatory text provides a detailed description of the invoicing settlement matters, the relevant timeframes, as well as the procedures governing transactions related to wholesale services.
When you face a problem with your customer services, you can use WCRM-LLU system not only to announce a fault, but also to monitor fault management as well.
There is also an API interface provided for fault management automation.
Regulated products are not affected by the market rules but are subject to specific regulatory framework (Reference Offer), which is introduced by the competent public authority.
Colocation, LLU & SubLLU products are described at the Unbundling Reference Offer (RUO), published by the Hellenic Telecommunications & Posts Committee (Greek NRA).
RUO describes thoroughly all the order and fault management procedures of the main products and their supplementary services.
The difference between the two services lies at the point where the Telcos install their equipment.
Colocation oriented for LLU service, requires that the provider installs its equipment inside specially formed space situated within OTE Local Exchanges (Physical Colocation Service) or outside of the Local Exchanges (Remote Colocation).
Colocation oriented for SubLLU service on the other hand, requires that the provider installs its equipment inside own cabinet, at close distance to OTE’s KV.
The difference between the two services lies at the demarcation point.
LLU service ends at the OTE’s Local Exchange, while the SubLLU service at the OTE’s KV.
Due to this difference, SubLLU service is fit to provide better service quality, although the provision conditions differ widely between the two access services.
Telco that foresees to be introduced into the LLU & SubLLU market, need to carry out a series of prerequisite actions, relevant to all OTE wholesale services’, (e.g. Service Agreement signing, access to WCRM OTE information systems and others) more information here.
Moreover, colocation services should be active at the regions of Telcos’ interest, according to the regulatory framework conditions and backhaul network for LLU & SubLLU data transfer, should be in service.
OTE WHOLESALE receives Colocation, LLU & SubLLU orders exclusively via WCRM LLU.
Service Level Agreements are defined in the RUO Reference Offer for the majority of order types and are handled based on the date of introduction in WCRM LLU.
Any questions related to LLU & SubLLU services, are submitted via specially configured tool in WCRM LLU, while for Colocation matters the mailing list dep_collocations@ote.gr is available.
OTE makes the most effort to maintain and optimize the copper network, over which LLU & subLLU services are provided.
However, given the nature of the network, faults happen and are announced to OTE per subscriber’s line, exclusively via the WCRM LLU on a** 24-hour basis, 365 days a year.** A Web Services API interface is also provided for communication with OTE’s WCRM LLU.
The sorts of faults, restoring procedures and relevant SLAs, are thoroughly described in RUO Reference Offer.
Any questions regarding fault announcements can be submitted via specially configured tool in WCRM LLU.
As far as Colocation is concerned and due to particularity of the service, fault announcement and follow up is conducted by Telcos' Help Desk on a** 24-hour basis, 365 days a year.**
Fault announcement is made by completing the Damage Report and sending it to Telcos' Help Desk (THD).
Services are charged according to the current applicable OTE price list, as published on the website www.otewholesale.gr.
Each provider receives monthly invoices, which include detailed billing information per connection and type of request. The regulatory text provides a detailed description of the invoicing settlement matters, the relevant timeframes, as well as the procedures governing transactions related to wholesale services.
For start you must be a licensed Telco.
Then you must contact OTE Wholesale to register as an OTE Wholesale client.
Afterwards you must sign Wholesale Local & Central Access Reference Offer contracts.
If you have followed all the steps described above, you can apply and monitor your Ο.K.SΥ.Α. or SY.ME.F.S. orders & circuits through WCRM-DSL system.
It depends on Ο.K.SΥ.Α. flavor and if the appropriate infrastructure is available.
You can find more details in Wholesale Central & Local Access Reference Offers.
You must apply to all the BNGs of the specific Central Exchange.
Ο.K.SΥ.Α. or SY.ME.F.S. flavor (BRAS or DSLAM) should have the same demarcation point in a Central Exchange.
There are specific flavors for each Central Exchange depending of the type of existing Collocation Service etc.
There is a time commitment for six (6) months period.
Afterwards, you can terminate O.K.SY.A./SY.ME.F.S. circuit whenever you want.
Ο.K.SΥ.Α./ SY.ME.F.S. is provided at 1G optical interface (or 10G wherever possible).
There is a single mode fiber Ethernet interface per BNG.
You are able to declare the optical interface type you prefer (Long, Intermediate, Short) while placing Ο.K.SΥ.Α./ SY.ME.F.S. order.
Regulated products are not affected by the market rules but are subject to specific regulatory framework (Reference Offer), which is introduced by the competent public authority.
Colocation, LLU & SubLLU products are described at the Unbundling Reference Offer (RUO), published by the Hellenic Telecommunications & Posts Committee (Greek NRA).
RUO describes thoroughly all the order and fault management procedures of the main products and their supplementary services.
The difference between the two services lies at the point where the Telcos install their equipment.
Colocation oriented for LLU service, requires that the provider installs its equipment inside specially formed space situated within OTE Local Exchanges (Physical Colocation Service) or outside of the Local Exchanges (Remote Colocation).
Colocation oriented for SubLLU service on the other hand, requires that the provider installs its equipment inside own cabinet, at close distance to OTE’s KV.
OTE WHOLESALE receives Colocation, LLU & SubLLU orders exclusively via WCRM LLU.
Service Level Agreements are defined in the RUO Reference Offer for the majority of order types and are handled based on the date of introduction in WCRM LLU.
Any questions related to LLU & SubLLU services, are submitted via specially configured tool in WCRM LLU, while for Colocation matters the mailing list dep_collocations@ote.gr is available.
OTE makes the most effort to maintain and optimize the copper network, over which LLU & subLLU services are provided.
However, given the nature of the network, faults happen and are announced to OTE per subscriber’s line, exclusively via the WCRM LLU on a** 24-hour basis, 365 days a year.** A Web Services API interface is also provided for communication with OTE’s WCRM LLU.
The sorts of faults, restoring procedures and relevant SLAs, are thoroughly described in RUO Reference Offer.
Any questions regarding fault announcements can be submitted via specially configured tool in WCRM LLU.
As far as Colocation is concerned and due to particularity of the service, fault announcement and follow up is conducted by Telcos' Help Desk on a** 24-hour basis, 365 days a year.**
Fault announcement is made by completing the Damage Report and sending it to Telcos' Help Desk (THD).
Services are charged according to the current applicable OTE price list, as published on the website www.otewholesale.gr.
Each provider receives monthly invoices, which include detailed billing information per connection and type of request. The regulatory text provides a detailed description of the invoicing settlement matters, the relevant timeframes, as well as the procedures governing transactions related to wholesale services.
An Interconnection Agreement is then drafted by OTE and sent to you. The Agreement is first signed by you and then by OTE.
The physical and logical interconnection is implemented according to the details completed in the Initial Interconnection Application and as agreed between the two parties. Relevant tests are then carried out. After the successful completion of the tests, the service start date is mutually agreed, from which point the service billing begins.
Yes, it is mandatory. Upon ordering circuits, at least one of the two ends of the circuit must be a Telco own PoP.
For SVC and SVO access services, this requirement does not apply, as the only prerequisite is an active O.K.SY.A. [OLO DSLAM Local], O.K.SY.A. [FYP DSLAM Local], O.K.SY.A. [AS DSLAM Local] or SY.ME.F.S. [DSLAM Local] service.
If both ends (PoPs) of the circuit are within the same Ethernet Urban Area, the circuit is charged as urban (Metro Ethernet).
Otherwise, the circuit is charged as a long distance, and the billing zone is determined depending on the straight line distance (in km) between the two respective Ethernet nodes.
For more information, please refer to Appendix II of the Wholesale Leased Lines Reference Offer.
No, those two requests cannot be met simultaneously.
Depending on the needs of your end-customer, you will decide the first request you put and once completed you will then be able to put the second one.
If an OTE field technician needs to visit your end-customers’ site, he/she will contact the person in charge at the site that has been specified in your appointment request.
Fault to repair process, and the relevant SLAs, is fully described in WLL Reference Offer.
Fault announcement and monitoring is performed by Fault Center for providers, on a 24/7 basis.
In order to announce a fault you should fill out the relevant Fault Notice Form and send it to the single Center for Fault Announcements (ΕΒΚ) by e-mail at ksa@ote.gr.
Activation time depends on the product you have ordered as well as the complexity of the implementation.
For more information, please refer to the Wholesale Leased Lines Reference Offer.
The basic condition is that you must be a licensed Telco by NRA.
You will then need to contact the OTE Wholesale Directorate so as to enter the Wholesale official customer list and then sign the respective Leased Lines Wholesale contract. Upon completion of the signing of the agreement by both parties, you will receive the necessary information for your access to the Ordering and Management Information System (WEPL).
WLR services tickets are initiated and monitored via the WCRM WLR Information System in a 24hr basis 365 days per year.
You initially have to request the permission from NRA for the provision of Phone Directory Services.
Subsequently you sign the Telephone Directory Database Access contract, and your company is provided with a Leased Line which gives you access to the Telephone Directory database.
Finally, a suitable application is installed in your company in order to obtain Access to the Database of the Telephone Directory.
They are Online Order and Tracking Information Systems for OTE's Services to Domestic Telecommunication Providers.
The development and continuous upgrading of advanced Wholesale CRM Online Management Systems increases the level and quality of Telecommunication Service and at the same time provides better, faster, and more substantial two-way information and collaboration.
When you face a problem with your customer services, you can use WCRM LLU system not only to announce a fault, but also to monitor fault management as well.
There is also an API interface provided for fault management automation.
VPU service is not available for new activation requests, from 23/07/2023.
For active VPU services, the ability to manage fault requests, disconnections and VPU to VPU light migrations is still maintained.
You can request VPU service termination for a customer, whenever you want.
Current VPU one-off and recurring fees are always announced at www.otewholesale.gr.
These fees are defined by local NRA on an annual basis.
VPU recurring fee applies from the day after delivery of the service regardless of the DSL modem installation at customer premises.
